In the ever-evolving landscape of motor claims, GT Motive stands as a beacon of innovation and reliability. As our customers face shifting market dynamics and regulatory changes, we remain steadfast in our commitment to providing exceptional solutions and support no matter what, and if there’s one thing we can always promise, it’s that when you ask us for something, we deliver.
- You asked us for: clear, transparent costs
We: froze our prices for 12 months
We kicked off 2023 with a bold declaration of a year-long price freeze on our estimating solutions, but this announcement wasn’t just a mere gesture; it was a promise to our valued customers that we’re here to support them through economic uncertainties.
In fact, David Vella, our Executive Director, emphasised our dedication to delivering first-class solutions at competitive prices, ensuring our customers can navigate financial challenges with confidence. So much so that he commented “we’re fully aware of the current environment and economic pressures our customers are facing… these challenges will be here for the unforeseeable future, and we want to do all we can to support them through it. We are committed to delivering the best estimating solution to the market at the best price possible, and we’re going to support our customers through these hard financial times.”
You asked, and we did.
- You asked us for: streamlined processes in line the new Consumer Duty FCA regulations
We: unveiled our new core pillars of collaborate, integrate, automate, and innovate
These pillars serve as guiding principles, driving our efforts to deliver seamless, consumer-centric experiences.
Now, GT Motive acts with a focus on open communication, transparent information, and value-driven solutions, and we’re committed to helping our customers adapt to regulatory changes while enhancing their overall experience.
You asked, and we acted.
- You asked us for: accurate parts information
We: partnered up with parts providers
Now working together with an OE parts provider for the first time, our collaboration with OEC allows us to provide GT Motive customers with access to competitive OE parts pricing support directly from OEC’s VISION collision platform.
This partnership was more important than ever for us in 2023, especially with the global automotive market facing delays in parts, where claimants can expect more total loss decisions from insurers. However, with more genuine discounted OE part prices available to repair networks, this collaboration provides the ability for an insurer to run a Total Loss Avoidance scheme to minimise the vehicles going to salvage after incident.
You asked, and we partnered.
- You asked us for: unrivalled support
We: Invested in our training
At GT Motive, customer support isn’t just a department; it’s a cornerstone of our business philosophy, and in recognising the diverse needs of our customers, we’ve developed comprehensive support resources, including FAQs, how-to videos, and live chat functionalities.
Now, 93% of calls into GT Motive are answered in under 30 seconds, and our dedicated support website allows us to provide quick and efficient assistance whenever our customers need it.
Our goal is simple: to ensure our customers receive unrivalled support, no matter the size or complexity of their query.
You asked, and we learned.
- You asked us for: the best service possible
We: became the best in the industry
In 2023, GT Motive received a host of industry accolades, reaffirming our position as a leader in the automotive claims industry. From awards for Customer Experience and Supporting the Industry to recognition for Best Estimating Platform 3 years in a row, this recognition serves as a testament to our unwavering commitment to excellence. But, behind every award is a team of dedicated professionals who go above and beyond to deliver exceptional service and solutions to our customers.
You asked, and we excelled.
You asked us to: listen
We: heard you
Built to connect all stakeholders and network partners within a single, secure platform, GT Motive offers a modern and intuitive solution for complete claims management that reduces claims costs and cycle times, whilst increasing efficiencies and protecting businesses.
We do this by offering a more accurate and up to date data within the system, such as part prices, VIN query and ADAS identification. As a result, GT Motive can help reduce the number of supplements required and any double keying, enabling your productivity to remain at the highest level.
But that’s not all.
Our cloud-based technology built on a secure database, common structure, with a primary integration point to the platform across all of Europe, allows us to offer the most complete catalogue of both collision and maintenance, based on accurate OE data.
Not only does this allow us to offer an accurate 96-98% car parc coverage, it also means that GT Global can form a secure part of your disaster recovery planning as well, acting as a complete digital ecosystem for your claims management processes.