Having a full understanding of estimating systems is essential in today’s automotive repair and insurance landscape.
At GT Motive, we believe that providing all our users with the right knowledge is not just about onboarding new clients but about creating an ongoing journey of learning and support for everyone.
From seasoned professionals to new users, offering comprehensive training, real-time support, and accessible learning materials guarantees that every user can fully utilise the tools available to them.
That’s why at GT Motive, we make it a priority to ensure all our users understand our platform, and know how to extract the exact right data they need from it in order to optimise their operations.
Here’s how we do it.
We tailor support for every user
At the core of GT Motive’s philosophy is our commitment to customer success.
We recognise that each client’s knowledge level varies, and our solutions are designed to meet those diverse needs, whether you’re a long-term user seeking advanced tips or a new customer looking to get started.
For example, onboarding new users is a critical phase where users need to grasp the essential functions of the GT Motive system.
At this stage, we believe in a hands-on approach that ensures all new clients feel comfortable with the platform, and our onboarding process involves tailored training sessions where our experts guide users through each feature of the platform.
We also offer face-to-face training for teams who prefer hands-on learning – an in-person instruction which allows users to ask questions in real-time, gain immediate feedback and apply what they learn in practical exercises. The programme is designed to break down complex technical concepts into digestible chunks, ensuring that even users with little technical experience can get up to speed quickly.
Then, as an extension of our onboarding, we provide a detailed FAQ, video tutorials and manuals as part of our wealth of resources to ensure that new users can always find the answers they need, even after the initial training sessions have ended.
For our seasoned users, staying ahead of the curve in a constantly evolving industry is crucial, and because of this, we regularly update our system to ensure that our experienced users have all the tools they need to adapt to new functionalities.
This includes regular webinars, system updates and one-on-one consultations to help users refine their skills. But we also provide expert-led face-to-face training for advanced users too, which are specific sessions to provide a more in-depth look at the platform’s evolving features and functionalities, from network job management to advanced invoicing and validation rules.
This support has proven extremely popular, especially thanks to the collaborative learning environment it fosters. In this space, users can share their experiences with others in the industry and learn from our experts who have a deep understanding of the automotive claims and repair processes, and share peer-to-peer learnings as well as gain practical support.
Our learning resources are accessible in different formats
We understand that each user learns differently, and to accommodate everyone, we provide a variety of learning formats such a live chat and customer service, where we connect users directly to a support agent within seconds to generate quick answers such as password resets or a more technical question.
Video tutorials and written guides are also helpful, and we host a library of resources including video walkthroughs and written manuals that cover everything from basic functionality to advanced tips and tricks. These materials are continually updated to reflect any changes in the system, ensuring users always have the most relevant information at their fingertips.
And regular webinars and online sessions for those who prefer a more interactive approach, our webinars offer a chance to engage with GT Motive experts, ask questions and gain insights into how to get the most out of the system.
Our partnerships and integrations enhance our system
A key part of our support network comes from our partnerships, as we have strategically partnered with a range of industry experts, suppliers and service providers to offer a fully integrated experience for users.
These partnerships mean that users don’t have to waste time switching between different systems, but instead, they can rely on GT Motive’s streamlined, automated platform to handle everything from estimating to total loss management.
By fostering strong collaborations with other industry leaders, we ensure that users always have access to the best tools available, simplifying their workflows and allowing them to focus on what really matters – delivering excellent service.
And we’ve embedded our core pillars into every aspect of our support
The 4 core pillars of collaborate, automate, integrate and innovate, are at the heart of our commitment to customer support and education at GT Motive.
When it comes to collaborate, we engage with our clients directly in order to understand their unique challenges. This is because we believe that listening to our customers is vital to ensuring our platform continues to evolve in a way that benefits all users, and by collaborating with users and partners alike, we create a community-driven platform that serves the entire automotive repair ecosystem.
Automate comes down to our automated system which reduce friction, improve productivity and eliminate manual errors. This is where our system automates routine tasks such as automating price updates, therefore allowing users to focus more on strategic, high-value activities.
We integrate multiple solutions into one cohesive platform within GT Motive, whether it’s linking with third-party systems or providing real-time data synchronisation. Everything connection we make ensures that users can access everything they need in one place, and such integration not only significantly boosts efficiency, but also reduces operational complexities for both insurers and repairers too.
And we continuously innovate to explore new technologies and functionalities which keep our platform at the cutting edge. Our commitment to innovation means that our users can always rely on GT Motive to stay ahead of the competition, and that we will always look to be the leaders of the future, rather than standing by and watching the industry propel around us.
Why support and education matter
GT Motive isn’t just a solution; it’s a partner in your journey. From onboarding to advanced training, we are here to support you every step of the way, making sure you can fully leverage our platform to meet your business goals.
After all, GT Motive is built to connect all stakeholders and network partners within a single platform, offering a modern and intuitive solution for complete claims management that reduces claims costs and cycle times, whilst increasing efficiencies.
It’s a completely cloud-based solution which and drives effective collaboration through both accurate data and an open, collaborative approach, and it’s an estimating system like nothing you’ve ever tried before.
But don’t just take our word for it; experience GT Motive for yourself.