What happens when your estimating system goes down?
It’s a nightmare scenario for any insurer. Your system fails, bringing claims processing, customer support and the entire supply chain to a grinding halt. The knock-on effect is clear; customer satisfaction plummets, claims are delayed, and you scramble to find a solution.
But, if your current provider can’t offer the resilience and reliability you need, you might find yourself asking, “what’s our plan B?”
The good news is that if you’re with GT Motive, you don’t need one.
Here’s why.
Plan A guarantees business continuity
Business continuity is so much more than a buzzword; it’s the foundation on which your company’s reputation and service depend, so much so that in today’s fast-paced insurance landscape, downtime is quite literally a liability.
Every minute your estimating system is down affects your entire operation as well as your customers’ trust, with any delays in claims processing leading to potential frustration, negative reviews, and even lost business.
But it’s not all doom and gloom, as here at GT Motive we completely understand the importance of keeping things running smoothly.
Users of our cloud-based solutions can rest easy knowing that no matter what happens, the system will remain up and running, providing seamless access to real-time updates, data, and functionality.
In other words, when using GT Motive, there’s no need for Plan B, because we’ve already got you covered.
Plan A is cloud-based
Unlike traditional estimating systems that rely on outdated, on-premise servers, GT Motives’ cloud-based infrastructure offers unmatched flexibility and resilience – something which is particularly important, as when systems are hosted on the cloud, updates, maintenance and improvements happen automatically and without interruption, meaning there’s no need to worry about downtime due to routine updates or technical failures.
However, systems that aren’t cloud-based can cause major disruptions across the supply chain when they go down, whereby every stakeholder from rom claims handlers to repair shops, is affected.
As a result, these delays trickle down to policyholders, leading to dissatisfied customers and potential reputational damage, but, with GT Motive, that’s not a risk you need to take.
This is because our cloud-based platform ensures that the entire claims process continues uninterrupted, so whether it’s managing estimates, sending updates, or tracking repairs, the entire system operates seamlessly, even in the face of technical challenges.
Plan A mitigates downtime
When systems go down, it’s not just time that’s lost, it’s money too.
Every minute spent trying to get your current provider’s estimating system back online is a minute where claims aren’t being processed, repairs aren’t being authorised and customers are left waiting, with all these delays ripple across your entire operation adding up to create backlogs that can take hours or days to clear.
The financial implications are clear, as unplanned downtime can lead to increased operational costs, unhappy clients and potential reputational damage, and when this happens, especially in an industry where service level agreements (SLAs) are critical, failing to meet those promises can result in penalties or even lost contracts.
Luckily, GT Motives’ platform eliminates this risk, whereby our cloud-based solution keeps them running efficiently, reducing downtime, and ensuring that you can continue to provide the high level of service your clients expect, no matter what happens behind the scenes.
Plan A is the only one you need
The question insurers need to ask themselves is: can your current provider offer you the continuity, flexibility and assurance that GT Motive can?
The truth is that when other estimating systems face issues, entire processes can halt, but with GT Motive, you’ll never have to worry about being caught out by unexpected downtime.
Our solution is designed with business continuity at its core, and that means no unexpected breaks, no frantic searches for alternative solutions, and no disruptions to your claims process.
With GT Motive, we’re a simple, reliable Plan A – and you won’t need a Plan B.
Experience it for yourself
Built to connect all stakeholders and network partners within a single, secure platform, GT Motive offers a modern and intuitive solution for complete claims management that reduces claims costs and cycle times, whilst increasing efficiencies and protecting businesses.
We do this by offering a more accurate and up to date data within the system, such as part prices, VIN query and ADAS identification. As a result, GT Motive can help reduce the number of supplements required and any double keying, enabling your productivity to remain at the highest level.
But that’s not all.
Our cloud-based technology built on a secure database, common structure, with a primary integration point to the platform across all of Europe, allows us to offer the most complete catalogue of both collision and maintenance, based on accurate OE data.
Not only does this allow us to offer an accurate 96-98% car parc coverage, it also means that GT Global can form a secure part of your disaster recovery planning as well, acting as a complete digital ecosystem for your claims management processes.