Whilst it might seem like an obvious choice, using older or ‘closed-off’ technologies as a single tool to run a business can also mean there’s a single point of failure if something goes wrong with them.
The ripple effect from using the wrong solutions can be disastrous, from damaging businesses reputation through to negatively impacting the customer experience. But, using the right tools for the job can make all the difference.
Let’s explore why.
Operational productivity is increased
The time savings using the right solutions is imperative for the estimatics industry, as it simply allows for otherwise ‘wasted’ time to be better spent doing a job rather than time spent waiting for the data.
As the saying goes, ‘time is money’, and making the most of this time also means alleviating the ripple effect of always needing to be on-site, at location, or logged into the exact right device at the exact right minute.
Instead, using the right solution means there are fewer physical restrictions as all the data is stored safely and securely in the cloud, making it always accessible, from anywhere, at any time.
Supply chain support can be enhanced
Any delay in repair work, services, approvals or general communication can not only be frustrating, but can also have a significant ripple effect to the rest of the supply chain.
But, by utilising the right technology solution, tasks can be assigned quickly, ensuring that the entire team have all required information, can track progress and then automate customer communication. More importantly, it allows stakeholders to create accurate scheduled delivery windows, greatly increasing customer satisfaction for the end user too and supporting the entire supply chain through every stage.
Costs are reduced
Whereas many solutions in the automotive claims industry require considerable investments, or provider premiums fluctuate based year over year, using the right technology solution can actually help businesses see a significant drop in their overall costings.
This is because cloud-based platforms, such as ours, do not demand any initial, upfront or management costs. Instead, we offer a pay-as-you go framework and fees are based on the actual use.
It also means that there’s no requirement to invest in costly infrastructure, no need to pay for hardware, no arduous installation processes, and no wastage of money or management time. As a result, there is so nasty ripple effect of cost drainage.
Operational workflows and providers are supported
It’s never easy to scale a business, and the ripple effects of using the wrong tools to do so can add increased pressure to current operational workflows, and put strain on provider relationships.
But, choosing a cloud-based solution with an open API allows businesses to integrate their software actively and easily with others, expanding their product portfolios and sometimes offering an even better customer experience than before.
This is because operators can choose to change their current workflows to better adopt to with their providers, for example by shortening a process or adding extra value, or they can choose to leave them alone to continue working as usual in the background.
A safe and secure environment is ensured
The automotive claims industry deals with so much data on a day-to-day basis that even the slightest human error can cause a ripple effect which impacts the entire estimation, repairs and overall claims process.
But utilising the right technology solutions can help by keeping digital data secure and safe, by means of protection tools, encrypted passwords or system access rights. It could even mean using sophisticated MI reporting or integrating APIs with trusted partners too.
As a result, this removes the need for duplication of entry or supplementary estimates, and businesses can rest assured that their data is protected at all costs, only available to the immediate people with authorisation to access it.
Business continuity planning is made easier
Repairers will benefit hugely from a cloud-based platform, as there will no longer be a need to manage installation of new data or software updates, will experience zero delays in assessments being submitted and will even remove frictional cost.
For work providers, these risks are alleviated, as the claims process will always be up and running, and there will be no need to push down new data or software updates. Cycle times are also reduced, as is the stress on internal engineering.
Improved stakeholder satisfaction.
How GT Motive can help you avoid a ripple effect of problems
Built to connect all stakeholders and network partners within a single, secure platform, GT Motive offers a modern and intuitive solution for complete claims management that reduces claims costs and cycle times, whilst increasing efficiencies and protecting businesses.
We do this by offering a more accurate and up to date data within the system, such as part prices, VIN query and ADAS identification. As a result, GT Motive can help reduce the number of supplements required and any double keying, enabling your productivity to remain at the highest level.
But that’s not all.
Our cloud-based technology built on a secure database, common structure, with a primary integration point to the platform across all of Europe, allows us to offer the most complete catalogue of both collision and maintenance, based on accurate OE data.
Not only does this allow us to offer an accurate 96-98% car parc coverage, it also means that GT Global can form a secure part of your disaster recovery planning as well, acting as a complete digital ecosystem for your claims management processes.